Worst experience with Hellvetia hotel, Venice Lido Italy

Ok, as I promised in my previous entry. This entry is just about the hotel that we stayed in Venice. The hotel's name is Hellvetia and it is located in Venice Lido and only 15 minutes by boat to the tourist area, St. Marc Square.

First of foremost, nothing was good about this hotel. The room was small, the furniture was lousy , the staffs especially an old lady in a biker jacket were rude, the hotel's policy was rubbish which was we could not bring any foods into the room except a small amount of drink and with a baby it was quite difficult. The funny thing was, we never saw any notices about this rules until the old lady saw us brought a box of pizza to the hotel and she said it was against the hotel's policy. I could not see any policy about bringing foods everywhere in the hotel until the next day after the incident the hotel put the notice on the reception desk about the foods thingy. I can accept if she said in a polite way but it was not!

Besides that, the hotel was pricey and the location was not so good. If you have a limited time of traveling just stay at the main land. It is quite expensive but trust me, you will satisfy and does not waste too much time on riding a boat.

On the day of our departure, we notified the hotel's staff that we wanted to checked out very early in the morning so we insisted on paying by cash at the counter a day before departure. We settled the bill and the staff said, he can only gave us the receipt on the next day because only one person was allowed to write the bill. Rubbish wasn't? Owh, one more thing, on the day we checked in the hotel, the staff held our passports for I did not know the purposed of that but one thing for sure, your passport is not something that other people can simply hold it. It against the rules.

On the day of our departure, we received an email from the hotel's staff and it said, we had broken the sink and the chamber maid was not there to check during the checking out due to the time of our checking out was too early. We checked out at 7 am and the chambermaid clocked in time was 8 am. The hotel insisted us to pay Eur 195 for this. We were not happy because when we left the hotel everything was in a good nick. Nothing was broken! We replied the email saying that we were not going to pay the amount and it was not fair to do the false allegation like that.

The hotel seemed did not want to give in, so they said, they will charge our credit card for this amount. Before we had time to cancel the credit card, the amount was charged to our credit card. We were so furious and filed a claim to our bank and attached all the receipts of payment etc. The bank said, if everything is ok we will get the refund. Fingers crossed! Though I am not happy with this matter. So, to the people out there avoid this hotel! We put a comment on booking.com website but unfortunately our comment was invisible to other people to review it. Booking.com is taking side on the hotel.

So, if you want to book a hotel, avoid the not so well known hotel and avoid the hotel with the reviews are invisible . There is must be something wrong with the hotel if the guests keep saying negatives comments about it. This is the precious experience for us. After this we will loyal to IBIS or well known hotels instead of searching for a good bargain. Trust me, if something is too good to be true that means it is scam.

Though Hellvetia hotel ruined our sweet memories in Venice but I still thinking of visiting Venice again in the future...InsyaAllah..